Strand Psychiatric Associates Policies

Appointments

  • Appointments are reserved time slots specifically for you. You must arrive at appointments on time. Being late may result in your appointment being canceled or shortened

  • Appointments must be canceled or rescheduled 24 hours in advance, or you will be charged the full appointment fee

  • It is your responsibility as a patient to keep your follow-up appointments scheduled

  • You will receive a text or phone reminder of your appointments 48 hours in advance. 

  • Virtual appointments are available at the discretion of your provider

Financial Policies

  • Payment is due when services are rendered

  • If a balance is accrued on your account, your appointments are subject to cancellation until resolved

  • If you are uninsured or have an out-of-network policy, full payment is due before your appointment time

Prescription Refills

  • You may request a refill through our prescription line which can be reached at 843-215-2400 opt. 2

  • Prescription refills are processed within 48 hours

  • To receive a refill, you must:

  • Have your next follow-up appointment scheduled

  • Have a $0 balance

  • Be due for the medication

  • Do not leave more than one message, as this may delay the processing of your refill

  • Check with your pharmacy before placing your refill request, as our providers write enough medication until your next appointment.

  • You will only receive a call back regarding your refill if it cannot be filled. If you do not hear from us, your refill will arrive at your pharmacy within 48 hours

  • Medication changes must be discussed during appointments. If you are having issues with your medication, give us a call to schedule an appointment.

Prior Authorizations

  • Insurance companies require prior authorizations for many medications. We charge a $20 fee for prior authorizations at the responsibility of the patient.

  • Prior authorizations take up to 72 hours to receive a determination, if an appeal is needed, these take up to 30 days.

  • If your prescription is delayed due to prior authorization, let us know as soon as possible.

In-Office Conduct

  • Shouting, swearing, or violence will not be tolerated in any circumstances.

  • Patients who mistreat office staff or other patients will be asked to leave and could be terminated from our practice.

After Hours Policy

  • Please limit after-hours calls to emergencies only 

  • You can reach our after-hours line by calling our office at 843-215-2400